Our mission consists of 3 interrelated parts: our product mission, our economic mission, our social mission. We believe that all three parts must thrive equally in a manner that commands deep respect for individuals in and outside the company and supports the communities of which they are a part.

Product Mission :

  • Only the finest raw materials because real luxury is not perceived but felt.

    The love and careful selection of the highest quality of raw materials are essential qualities of high quality goods maker. For that reason, every year we travel the world to track down the most beautiful and the highest quality natural raw material imaginable.

  • Tradition and innovation

    Timeless in design and with luxury built into every detail, Smith & Norbu satisfies the most demanding customers. Our products weather the tides of time and fashion because of their unique timeless design.

  • The highest quality Craftmanship.

    Craftsmen’s know-how is the magic by which exceptional raw materials take shape in the most exclusive products. Smith & Norbu goods are crafted by skilled artisans using traditional techniques carefully preserved and handed on from one generation to the next.

    Smith and Norbu design brings together unique timelessness, functionality and traditional craftsmanship. The current collections represent the embodiment of this craftsmanship, heritage and expertise. Made to the very highest quality, Smith & Norbu products are unique, beautifully designed and superbly executed.

  • Business practices that respect the Earth and the Environment.

    All our products are manufactured in the highest respect of the environment, using only natural eco-friendly materials. Our corporate goal is to make certain that at least 90% of the paper used in our packaging materials and catalogues is certified ECO-friendly.

Economic Mission :

To operate the Company on a sustainable financial basis of profitable growth, increasing value for our stakeholders & expanding opportunities for development and career growth for our employees and partners.

Social Mission :

"To operate the company in a way that recognizes the key role that business plays in society by initiating innovative ways to improve the well-being of the planet and its citizens

We work in partnership with small scale craftsmen across the world and always pay them a fair price for their products. We reinvest 1% of our sales benefit into craftsmen local businesses for them to build a better future for their communities. Through unique relationship with the craftsmen, they have now become expert in their trade and are now able to produce highest quality products.

Smith & Norbu Supplier Conduct Principles establish the standards required for conducting business with Smith & Norbu..We will consider these principles in our selection of suppliers and will actively monitor their compliance.

S&N Supplier Conduct Principles :

At S&N, we have always set high standards for the way we conduct business – in areas from corporate and social responsibility to sound business ethics, including compliance with all applicable laws and regulations. In turn, we expect the same commitment from our suppliers.This is the why we have established the S&N Supplier Conduct Principles. These principles speak to the commitments we make to our clients, our legacy of innovation and relationships built on trust and personal responsibility. They establish the standards required for conducting business with S&N. Our goal is to work with our suppliers to ensure full compliance with these principles, as they in turn apply them to their own suppliers they work with in the delivery of goods and services for S&N.We will consider these principles in our selection of suppliers and will actively monitor their compliance.

Forced or Involuntary Labor :

S&N Suppliers will not use forced or involuntary labor of any type (e.g., forced, bonded, indentured or involuntary prison labor); employment is voluntary.

Child Labor :

S&N Suppliers will not use child labor. The term “child” refers to any person employed under the age of 13 (or 12 where the law of the country permits), or under the age for completing compulsory education, or under the minimum age for employment in the country, whichever is greatest. We support the use of legitimate workplace apprenticeship programs which comply with all laws and regulations applicable to such apprenticeship programs.

Wages and Benefits :

S&N Suppliers will, at a minimum, comply with all applicable wage and hour laws and regulations, including those relating to minimum wages, overtime hours, piece rates and other elements of compensation, and provide legally mandated benefits.

Working Hours :

S&N Suppliers will not exceed prevailing local work hours and will appropriately compensate overtime. Workers shall not be required to work more than 60 hours per week, including overtime, except in extraordinary business circumstances with their consent. In countries where the maximum work week is less, that standard shall apply. Employees should be allowed at least one day off per seven-day week.

Nondiscrimination :

S&N Suppliers will not discriminate in hiring and employment practices on grounds of race, religion, age, nationality,social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, or disability.

Respect and Dignity :

S&N Suppliers will treat all employees with respect and will not use corporal punishment, threats of violence or other forms of physical coercion or harassment.

Freedom of Association :

Suppliers shall respect the legal rights of employees to join or to refrain from joining worker organizations, including trade unions. Suppliers have the right to establish favorable employment conditions and to maintain effective employee communication programs as a means of promoting positive employee relations that make employees view third-party representation as unnecessary.

Health and Safety:

Suppliers will provide their employees with a safe and healthy workplace in compliance with all applicable laws and regulations. Consistent with these obligations, S&N Suppliers must have and implement effective programs that encompass life safety, incident investigation, chemical safety, ergonomics, etc., and provide the same standard of health and safety in any housing that is provided for employees. Suppliers should strive to implement management systems to meet these requirements. At S&N, we have always set high standards for the way we conduct business – in areas from corporate and social responsibility to sound business ethics, including compliance with all applicable laws and regulations. In turn, we expect the same commitment from our suppliers. This is the why we have established the S&N Supplier Conduct Principles. These principles speak to the commitments we make to our clients, our legacy of innovation and relationships built on trust and personal responsibility. They establish the standards required for conducting business with S&N. Our goal is to work with our suppliers to ensure full compliance with these principles, as they in turn apply them to their own suppliers they work with in the delivery of goods and services for S&N.We will consider these principles in our selection of suppliers and will actively monitor their compliance.

Protection of the Environment :

S&N Suppliers will operate in a manner that is protective of the environment. At a minimum, suppliers must comply with all applicable environmental laws, regulations and standards, such as requirements regarding chemical and waste management and disposal, recycling, industrial wastewater treatment and discharge, air emissions controls, environmental permits and environmental reporting. Suppliers must also comply with any additional environmental requirements specific to the products or services being provided to S&N as called for in design and product specifications, and contract documents. Suppliers should strive to implement management systems to meet these requirements.

Laws, Including Regulations and Other Legal Requirements :

S&N Suppliers will comply with all applicable laws and regulations in all locations where they conduct business.

Ethical Dealings :

S&N expects our suppliers to conduct their business in accordance with the highest ethical standards. Suppliers must strictly comply with all laws and regulations on bribery, corruption and prohibited business practices.

Communications :

Suppliers must make the S&N Supplier Conduct Principles and other relevant information available to employees in the native language(s) of the employees and supervisors.

Monitoring/Record Keeping :

Suppliers must maintain documentation necessary to demonstrate compliance with S&N’s Supplier Conduct Principles and must provide S&N with access to that documentation upon S&N’s request.